Brightspeed customer service.

Need help? We’ve got you covered.

Our support team is especially equipped to deliver a great experience. We’ll help you move your service, pay your bill, and check availability. With our growing staff, your calls will be answered faster than ever.

I Need Help Getting Brightspeed Service

I Need Help With My Brightspeed Account

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Current customers.

Our customer support team is ready to help you with whatever questions you have.

  • Move Your Service

  • Upgrade Your Service

  • Add Service

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Potential customers.

Signing up for home internet service with Brightspeed? We can help.

  • Check Availability

  • View Plans

  • Learn About Brightspeed

  • Customer Service

Frequently asked questions.

Will I experience any interruption to my service?

No, you will not experience an interruption when your internet service transfers to Brightspeed.

Will my equipment change?

No, switching your internet service to Brightspeed will not require you to replace your modem or router.

If I have home phone service, will my phone number change if I switch to Brightspeed?

No, your phone number will not change if you switch your phone service to Brightspeed. It will stay the same.

Who is Brightspeed?

Brightspeed is an internet and home phone service provider bringing the latest technology to the Midwest and Southeast U.S. Visit our About page to learn more about our company.

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