I need account help
- Move to a new address
- Upgrade your speed
- Add services
The Brightspeed customer service experience.
Technical Support
Get expert support anytime, day or night. Our Brightspeed specialists are ready 24/7 to help with setup, troubleshooting, and everything in between
Reliability
Stay connected with ultra-fast WiFi and Brightspeed Fiber. Whether streaming, gaming, or working, you can rely on a strong and stable connection every time
Simplicity
Expect a straightforward buying process, simple billing, and no cancellation fees.
Self-Service Support
Need quick answers? Visit our FAQ page for solutions to common questions about troubleshooting, billing, and account management—available 24/7
Fix Brightspeed outages & other issues.
When service stops working, the Troubleshooter page helps you check for Brightspeed internet outages and follow the next steps to fix your problem.
Possible diagnoses from the Troubleshooter page
- An area outage affecting the network on a large scale, e.g., citywide
- A home outage affecting the network between the local node and your home
- An equipment problem identifying a problem with your router’s hardware or software
- A service suspension from a missed payment, e.g., from an expired payment method
Upgrade your Brightspeed service plan.
Want more from Brightspeed? Upgrade your plan—and your lifestyle—with faster speeds or new home phone service. Have you tested your internet speed lately? If you're not getting the performance you need, it might be time for an upgrade. Call the Brightspeed customer service phone number or sign in to your account to explore your options.
- Add home phone service
- Shop faster speed plans in your area
- Ask about fiber status near you
Explore Brightspeed
How Brightspeed Fiber Internet Works
See what makes Brightspeed Fiber Internet different.
How do I check my Brightspeed bill?
Make bill day easy with Brightspeed bill pay tips and tricks.
How is fiber-optic internet installed?
See how fiber-optic internet is installed and what to expect on installation day.
Brightspeed Internet outages
Learn about Brightspeed internet outages and how to reconnect.
Frequently asked questions.
What is the Brightspeed customer service phone number?
Call 1-833-MYBRSPD (1-833-692-7773) for account, billing, or technical support. For help in Spanish, select option 9.
Who is Brightspeed?
Brightspeed provides internet and home phone service to communities across 20 states. We’re also building a fiber network designed to bring faster internet to more homes and businesses.
Will I experience any interruption to my service when I switch to Brightspeed?
Your move to Brightspeed should not interrupt your service or require a new installation.
Will my equipment change when I switch to Brightspeed?
You can usually keep using your current equipment. If it needs to be replaced, we will let you know.
- If you have a CenturyLink modem, your equipment won’t change unless you upgrade to faster speeds your current modem can’t handle.
- If you have a router from any other provider, you’ll have to return it when you cancel that service.
- If you use a third-party modem/router, you may be able to bring it with you.
Call 1-833-964-4279 to ask about routers compatible with Brightspeed.
If I have home phone service, will my phone number change if I switch to Brightspeed?
No. Your home phone number should stay the same.
How can I contact Brightspeed customer service?
Call 1-833-964-4279 or chat with us online. You can also sign in to My Brightspeed to view your bills, pay your bills, set up AutoPay, sign up for paperless billing, and save your payment information for future use.
What are the hours of operation for Brightspeed customer service?
Brightspeed customer service hours are Monday through Friday, from 8 a.m. to 6 p.m. You can make online payments anytime.
How do I resolve issues with Brightspeed customer service?
Call 1-833-692-7773 or start a chat. Have your account and/or support ticket numbers ready so we can help you better.