I want to order new service
Ask any questions
Get help choosing a plan
Plan on expert support from Brightspeed customer service agents and technicians.
Look forward to a reliable WiFi experience, with faster speeds in the coming fiber future.
Expect a straightforward buying process, simple billing, and no cancellation fees.
When service stops working, the Troubleshooter tool helps you check for Brightspeed internet outages and follow the next steps to fix your problem.
An area outage affecting the network on a large scale, e.g., citywide
A home outage affecting the network between the local node and your home
An equipment problem identifying a problem with your router’s hardware or software
A service suspension from a missed payment, e.g., from an expired payment method
Want more from Brightspeed? Upgrade your plan—and your lifestyle—with faster speeds or new home phone service from Brightspeed. Call the Brightspeed customer service phone number or sign in to your account to start your upgrade.
Add home phone service
Shop faster speed plans in your area
Ask about fiber status near you