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Brightspeed Customer Support.
Get answers sooner with the right Brightspeed customer service phone number.
The Brightspeed customer service experience.
Technical Support
Get expert support anytime, day or night. Our Brightspeed specialists are ready 24/7 to help with setup, troubleshooting, and everything in between
Reliability
Stay connected with ultra-fast WiFi and Brightspeed Fiber. Whether streaming, gaming, or working, you can rely on a strong and stable connection every time
Simplicity
Expect a straightforward buying process, simple billing, and no cancellation fees.
Self-Service Support
Need quick answers? Visit our FAQ page for solutions to common questions about troubleshooting, billing, and account management—available 24/7
Fix Brightspeed outages & other issues.
When service stops working, the Troubleshooter tool helps you check for Brightspeed internet outages and follow the next steps to fix your problem.
Possible diagnoses from the Troubleshooter
An area outage affecting the network on a large scale, e.g., citywide
A home outage affecting the network between the local node and your home
An equipment problem identifying a problem with your router’s hardware or software
A service suspension from a missed payment, e.g., from an expired payment method
Upgrade your Brightspeed service plan.
Want more from Brightspeed? Upgrade your plan—and your lifestyle—with faster speeds or new home phone service. Have you tested your internet speed lately? If you're not getting the performance you need, it might be time for an upgrade. Call the Brightspeed customer service phone number or sign in to your account to explore your options.
Add home phone service
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Ask about fiber status near you
Explore Brightspeed
How Brightspeed Fiber Internet Works
Discover the advantages of Brightspeed Fiber Internet for home. Enjoy faster speeds, reliable connectivity, and a good online experience.
How do I check my Brightspeed bill?
Easy Brightspeed bill pay tips and tricks. Improve customer service and satisfaction with helpful advice. Pay your bill on time, every time.
How is fiber-optic internet installed?
Check this brief guide to learn how fiber-optic internet is installed and what to expect during your installation appointment.
Brightspeed Internet outages: a comprehensive guide
In this guide, learn how to navigate Brightspeed internet outages smoothly. Get tips to minimize disruption and restore connectivity quickly.
Frequently asked questions.
What is the Brightspeed customer service phone number?
The Brightspeed customer service phone number is 833-964-4327.
Who is Brightspeed?
Brightspeed is an internet service provider founded in 2021 to bring fast, reliable internet into more American homes.
Currently in the early stages of development, the Brightspeed fiber network will eventually serve more than 6 million homes and businesses in the Midwest and Southeast.
Will I experience any interruption to my service when I switch to Brightspeed?
If you currently have CenturyLink, no, you won’t experience interruptions. Brightspeed purchased parts of the existing CenturyLink network to create a cohesive footprint, so you won’t need a second installation to connect. Instead, Brightspeed customer service will simply transfer your account behind the scenes.
If you have an internet provider other than CenturyLink, you’ll need to set up a new account with Brightspeed. To contact Brightspeed customer service, call 833-964-4327 for assistance with placing your order and scheduling installation.
Will my equipment change when I switch to Brightspeed?
That depends on the equipment you’re currently using.
If you have a CenturyLink modem, your equipment won’t change unless you upgrade to faster speeds your current modem can’t handle.
If you have a router from any other provider, you’ll have to return it when you cancel that service.
If you use a third-party modem/router, you may be able to bring it with you. Call 1-833-964-4279 to ask about routers compatible with Brightspeed.
If I have home phone service, will my phone number change if I switch to Brightspeed?
No, your phone number will not change. Brightspeed can port over your phone number from any other home phone provider.
Where can I find more information about managing my Brightspeed Enterprise account?
Enterprise customers can read the enterprise FAQ to review info about ordering, billing, and other account questions. You can also sign in to Brightspeed Control Center to explore your account.
How can I contact Brightspeed customer service?
You can speak with a Brightspeed customer service representative by calling 833-964-4327.
What are the hours of operation for Brightspeed customer service?
Brightspeed customer service is available 24/7 to help you with any questions or concerns.
How do I resolve issues with Brightspeed customer service?
To resolve problems with your Brightspeed account, call Brightspeed customer service at 833-964-4327. Our support team will be happy to help you!
What should I do if there’s a Brightspeed outage?
Brightspeed customer service members can assist you during a Brightspeed outage. For more information on what to do, check out our Brightspeed outage guide.