Frequently Asked Questions
Brightspeed provides fast and reliable internet and phone services to locations across the U.S.
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Internet
We answer your questions about Brightspeed’s high-speed internet services.
What internet plans does Brightspeed offer?
Brightspeed offers a range of high-quality internet plans with speeds depending on your location. Visit our availability page to see the fastest plan available in your area.
How much do Brightspeed internet plans cost?
Brightspeed prides itself on offering affordable internet plans across the country. Prices vary depending on the plans for your area. Visit our availability page to see if Brightspeed offers service at your ZIP code.
Is Brightspeed internet available in my area?
Brightspeed currently provides internet to locations across 20 states in the Midwest and Southeastern U.S. Check out our availability page to see if Brightspeed offers internet services in your area.
Availability
We answer your questions about Brightspeed Internet availability.
Where are Brightspeed services available?
Brightspeed currently offers internet and voice services in 20 states across the country:
Alabama
Arkansas
Georgia
Illinois
Indiana
Kansas
Louisiana
Michigan
Mississippi
Missouri
New Jersey
North Carolina
Ohio
Oklahoma
Pennsylvania
South Carolina
Tennessee
Texas
Virginia
Wisconsin
Is Brightspeed available in my area?
Brightspeed provides internet and voice services to locations in 20 states in the U.S. Visit our availability page to see if we serve your area.
How do I know if Brightspeed Internet is available in my area?
See if Brightspeed is available in your area by visiting our availability page.
How do I reach a Brightspeed representative about Brightspeed availability?
Check out our customer service page today for more information. To reach a Brightspeed customer service representative, call
Moving
Whether you’re a new customer or already have Brightspeed Internet, get answers about moving your Brightspeed service or setting up service in your new home here.
Can I move my internet service from another provider?
Yes, you can move your internet service to Brightspeed from another provider. Keep in mind that switching services may result in early termination fees from your previous provider. If you’d like to talk it through with a support agent, call 1-855-889-0307 or visit our customer service page for more details.
Is Brightspeed available where I am moving?
Visit our availability page for more information about where Brightspeed services are available.
Can I transfer my CenturyLink service to Brightspeed?
Yes! If you’re moving to an area where Brightspeed service is available, you can easily transfer your service to Brightspeed internet.
How do I transfer Brightspeed services when I move?
Transferring your Brightspeed service is easy. All you need to do is add your new address to your Brightspeed account, and we’ll take care of the rest.
Customer Service
We answer your questions about Brightspeed customer support.
Will I experience any interruption to my service?
No, you will not experience an interruption when your internet service transfers to Brightspeed.
Will my equipment change?
No, switching your internet service to Brightspeed will not require you to replace your modem or router.
If I have home phone service, will my phone number change if I switch to Brightspeed?
No, your phone number will not change if you switch your phone service to Brightspeed. It will stay the same.
Who is Brightspeed?
Brightspeed is an internet service provider bringing the latest in internet and home phone technology to 20 states across the Midwest and Southeast U.S. To see if we provide service to your home, visit our availability page and enter your ZIP code.
Business
We answer your questions about Brightspeed Business Internet services.
How much does Brightspeed business internet cost?
Prices for business internet service from Brightspeed start at $50 per month. Specific prices and speeds available depend upon your location. To learn if we serve your area, visit our availability page.
Can I combine business internet and phone service with Brightspeed?
Yes, you can combine your business internet and voice services with Brightspeed.
What services does Brightspeed offer for my business?
Brightspeed offers business internet services across 20 states in the Midwest and Southeastern U.S. We also offer voice services.
About Brightspeed
We answer your questions about who Brightspeed is and what we can provide for you.
How is Brightspeed different from other internet providers?
With so much of our daily lives moving online, the need for faster, more reliable internet access has never been greater.
Brightspeed believes that everyone should have access to the best internet service possible, and that’s what our copper and fiber networks provide. We want to ensure our customers receive accessible, inclusive, high-quality internet tp keep their lives moving forward.
Where are Brightspeed’s headquarters?
Brightspeed is located in Charlotte, North Carolina.
Will my service be interrupted when I switch to Brightspeed?
No, you will not experience any interruption in service when your internet transfers to Brightspeed.
Will I need new equipment as a Brightspeed customer?
No, you will not need a new modem, router, or any other piece of equipment when you become a Brightspeed customer. This includes becoming a new customer or transferring from another internet service provider.
Will my home phone number change if I switch to Brightspeed?
Your phone number will stay the same when you transfer your service to Brightspeed.
Who is Brightspeed?
Brightspeed is an internet service provider bringing the latest in internet and home phone technology to 20 states across the Midwest and Southeast U.S. To see if we provide service to your home, visit our availability page and enter your ZIP code.