Are you struggling with your internet connection? Here’s the skinny on how to upgrade your internet speed with Brightspeed. And if faster plans aren’t available in your area, don’t worry—you can count on us to provide troubleshooting tips and customer service resources to achieve that upgraded feel.
How to upgrade internet speed as a current Brightspeed customer
Visit the Brightspeed help center now
To get more power in your home internet connection, call or start a chat with Brightspeed customer service now. During your conversation, your representative will see if any of the situations below apply to you—and if they do, you’ll get that upgrade as soon as possible.
- If fiber has recently come to your area
- If fiber speeds have increased near you
- If you’re moving to a Brightspeed area with faster speeds
- If new equipment or current deals are available for existing customers
How much is it to upgrade internet? Call 1-833-692-7773 for up-to-date pricing for current customers.
Troubleshoot your current connection
If faster packages aren’t available near you, you may still be able to improve your internet experience. Try some DIY troubleshooting to start, or contact the Brightspeed help center so your representative can check for issues specific to your service.
Why is my internet so slow? Will a new modem increase my internet speed? Find troubleshooting tips >
How to upgrade services by switching to Brightspeed
Name your pain points
Get clear on what problems you want to solve with new internet service. Slow, inconsistent speeds? Data caps? Complicated plan terms? Jot them down so you know what you’re looking for.
If speed is your biggest issue, you can start by using the Brightspeed speed test to measure your current download speed, upload speed, and ping/jitter (a measurement of lag and reliability). Once you have that information, you’ll know what “upgraded” services really means to you.
Shop Brightspeed Fiber Internet plans
In case you hadn’t heard, Brightspeed was named the fastest internet provider in America in 2025 by highspeedinternet.com. Along with chart-topping speed, Brightspeed packs in the benefits:
- Fast speeds. Download speeds run up to 2 Gbps, and upload speeds are equally fast at every tier for a smoother internet experience, no matter what you’re doing.
- Dependable performance. The Brightspeed network provides consistent uptime, and in fiber areas, lag is remarkably low for super-responsive video calls, gaming, and HD streaming.
- Unlimited data. You won’t have to think about how much time you spend online, even in rural areas where wireless and satellite data caps are the norm.
- Reliable WiFi. Premium modems explicitly optimized for the Brightspeed network broadcast secure WiFi throughout the home.
- Simplicity. There are no annual contracts, no bundling, and no hassles when you need customer service.
Check availability & order now
Ready for that internet or WiFi upgrade? Enter your ZIP code in our availability center to see plans near you, then call to order your new Brightspeed service.
Check Availability Now