Simple.
Brightspeed aims for a simplified customer experience, so you’ll never experience hidden fees or extra charges.
Simplified billing structure: Bills are set at the same price every month.
No confusing bundles: No hidden pricing when combining services.
No contracts: Add or remove services without penalties or early termination fees.
Bold.
Brightspeed has a vision—we want to provide high-speed internet to areas in the U.S. that don’t always have their internet needs met.
Dependable. Brightspeed offers affordable and reliable internet to match your lifestyle.
Accessible. We advocate for high-quality services for rural and suburban communities.
Secure. With Brightspeed, you can play online games, stream videos, pay bills, and browse with ease.
Approachable.
At Brightspeed, we pride ourselves on helping our customers with whatever they need.
Increased staffing: We want to have a robust customer service team to deliver the best support possible to our customers.
Availability: Our support agents aim to answer your questions quickly and efficiently so you can get back to your life.
Responsibility: You'll get the help you need as fast as possible—without passing you around to other departments.
Frequently asked questions.
Will my service be interrupted when I switch to Brightspeed?
No, you will not experience any interruption in service when your internet transfers to Brightspeed.
Will I need new equipment as a Brightspeed customer?
No, you will not need a new modem, router, or any other piece of equipment when you become a Brightspeed customer. This includes becoming a new customer or transferring from another internet service provider.
Will my home phone number change if I switch to Brightspeed?
Your phone number will stay the same when you transfer your service to Brightspeed.
Who is Brightspeed?
Brightspeed is an internet service provider bringing the latest in internet and home phone technology to 20 states across the Midwest and Southeast U.S. To see if we provide service to your home, visit our availability page and enter your ZIP code.