How to return a Brightspeed modem

Gabriella Martinez

Apr 10, 2025

If you’ve recently canceled your Brightspeed Internet service or received a replacement device, you may need to return your Brightspeed modem. Returning equipment on time ensures you avoid unnecessary fees and helps Brightspeed recycle or refurbish the device.

In this guide, we’ll walk you through everything you need to know to make the Brightspeed modem return process as smooth as possible.

Check Brightspeed’s return policy

Before you begin, it’s essential to review Brightspeed’s official return policy to make sure your equipment is eligible for return. Customers must return modems within 30 days of service cancellation or equipment replacement to avoid non-return charges. It’s a good idea to have your account information handy to verify specific return windows.

For the most accurate and up-to-date details, visit Brightspeed’s official return policy page here: Brightspeed return policy.

Prepare your modem for return

Once you’ve confirmed your modem needs to be returned, take a few minutes to properly prepare it for shipping:

Reset the modem: Perform a factory reset by holding the reset button (usually a small hole on the back) for about 10 seconds. The factory reset clears your personal data from the device.
Gather all accessories: Ensure you include all original accessories that came with the modem, such as power cords, Ethernet cables, and any manuals or packaging.
Clean the device: Wipe down the modem and accessories to ensure they’re in good condition.

Returning everything you received helps prevent fees and ensures the device can be reused or recycled.

Request a Return Authorization

To begin the return process, you’ll need to contact Brightspeed customer support. They can provide you with a Return Authorization Number (RMA) and specific instructions for your return.

Have your account number and device serial number ready to expedite the process.

Shipping instructions

Once you’ve received your return authorization, follow Brightspeed’s shipping instructions. Here are a few general tips:

Use the original packaging if available, or a sturdy box with adequate padding to protect the modem during transit.
Label the package clearly with the RMA number, if required.
Ship the package using the method recommended by Brightspeed—often, a prepaid return label is provided.

Be sure to drop off the package at the correct shipping carrier (e.g., USPS, UPS, or FedEx), depending on your instructions.

Track your return

After shipping, keep your tracking number handy, allowing you to monitor the progress of your return and confirm that it was delivered. Brightspeed may also update your account status once the return is processed.

You can check the status by logging into your Brightspeed account or contacting support if confirmation isn’t received within a few business days.

Return Brightspeed modem

Completing a Brightspeed equipment return is simple if you follow these steps: check the return policy, prepare your equipment, request authorization, ship it securely, and track the return. If you have any questions, don’t hesitate to contact Brightspeed customer support for help.